Stay connected with friends and family, anywhere and any time.
If you’re having trouble with calls, these steps can help you get back to chatting in no time.
Recently transferred your number to Ting? Confirm it's completed the transfer. Numbers that have not completed transferring will not have service with Ting. You can swap back to your old SIM until the transfer completes.
Try these steps
1. Check airplane mode and do not disturb
Turn off airplane mode
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Android
Turn off Do Not Disturb
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Android
3. Review the number dialed
Make sure you’re dialing a 10-digit number, like "111-111-1111."
4. Delete and re-add the contact
Remove and re-add the contact to ensure the number is stored correctly.
5. Dial long distance numbers correctly
Include the country code (e.g., +1 for US) when dialing long-distance numbers.
6. Check for blocked numbers
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Android
7. Disable call forwarding
Dial *73 to turn off call forwarding.
8. Enable VoLTE
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Android
9. Check your network mode
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Android
10. Reset your network settings
Note: This will delete saved Wi-Fi and Bluetooth passwords.
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11. Check your phone number status
Log in to your Ting account to confirm your number is active.
12. Restart your device
Restarting your phone refreshes its connection to the Ting network.
13. Confirm your software is up-to-date
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Android
14. Remove and re-insert your SIM card
Remove your SIM card, wait a few seconds, and reinsert it. This performs a hard reset and can resolve connection issues.
15. Confirm you’re not roaming internationally
Ting doesn’t currently support roaming outside of the USA, Canada, and Mexico.