1. Check airplane mode and do not disturb

Turn off airplane mode

iPhone

1. Swipe down from the home screen to open the control center.
2. If the airplane icon is highlighted, tap it to turn off Airplane Mode.

Android

1. Open Settings.
2. Tap Network & Internet.
3. Toggle Airplane Mode off.

Turn off Do Not Disturb

iPhone

1. Swipe down to open the control center.
2. If the moon icon isn’t visible, Do Not Disturb is off.

Android

1. Swipe down from the top of your screen.
2. Tap Do Not Disturb to disable it.

3. Review the number dialed

Make sure you’re dialing a 10-digit number, like "111-111-1111."

4. Delete and re-add the contact

Remove and re-add the contact to ensure the number is stored correctly.

5. Dial long distance numbers correctly

Include the country code (e.g., +1 for US) when dialing long-distance numbers.

6. Check for blocked numbers

iPhone

1. Open Settings.
2. Tap Phone.
3. Select Blocked Contacts.

Android

1. Open the Phone app.
2. Tap Settings.
3. Select Block Numbers.

7. Disable call forwarding

Dial *73 to turn off call forwarding.

8. Enable VoLTE

iPhone

1. Open Settings.
2. Tap Cellular.
3. Select Cellular Data Options.
4. Under Voice & Data, ensure VoLTE is selected.

Android

1. Open Settings.
2. Tap Network & Internet.
3. Select Mobile Network.
4. Turn on Enhanced 4G LTE Mode or VoLTE.

9. Check your network mode

iPhone

1. Open Settings.
2. Tap Cellular.
3. Select Cellular Data Options.
4. Tap Enable 4G.
5. Select Voice & Data.

Android

1. Open Settings.
2. Tap Connections.
3. Choose Mobile Networks.
4. Select Network Mode.
5. Select your preferred network.

10. Reset your network settings

Note: This will delete saved Wi-Fi and Bluetooth passwords.

iPhone

1. Go to Settings.
2. Tap General.
3. Select Transfer or Reset.
4. Tap Reset.
5. Choose Reset Network Settings.

Android

1. Open Settings.
2. Tap System.
3. Select Reset Options.
4. Choose Reset Wi-Fi, Mobile & Bluetooth.
5. Tap Reset Settings.

11. Check your phone number status

Log in to your Ting account to confirm your number is active.

12. Restart your device

Restarting your phone refreshes its connection to the Ting network.

13. Confirm your software is up-to-date

iPhone

1. Go to Settings.
2. Tap General.
3. Select Software Update.

Android

1. Open Settings.
2. Tap System.
3. Select System Update.

14. Remove and re-insert your SIM card

Remove your SIM card, wait a few seconds, and reinsert it. This performs a hard reset and can resolve connection issues.

15. Confirm you’re not roaming internationally

Ting doesn’t currently support roaming outside of the USA, Canada, and Mexico.