Try these troubleshooting steps if you are having trouble making calls while using a Ting V1 SIM.
Confirm Airplane mode is set to OFF.
| iPhone | Swipe down on your home screen to pull up the control center and tap on the airplane icon. If it is highlighted, tap to turn airplane mode off. |
| Android | Head to your Settings app > Tap Network & internet > Turn Airplane mode on or off |
Check that Do Not Disturb is set to OFF
| iPhone | Swipe down to pull up the control center and check for the Do Not Disturb moon icon. If there is no moon icon, Do Not Disturb is currently turned off. |
| Android | Swipe down from the top of your screen > Tap Do Not Disturb |
Ensure you are using 10-digit dialing
We are only able to process calls using a ten-digit dialing scheme.
Delete and Re-add the contact
Manually deleting and re-adding the contact can help ensure that the number is stored correctly in your phone.
Check the number if you are making a long-distance call
Long-distance numbers will need to use the country code and the phone number.
Check your blocked numbers
|
iPhone |
Settings > Phone > tap Blocked Contacts |
|---|---|
|
Android |
Phone app > Settings menu > tap Block numbers |
Check the Status of your phone number in your account
Log in to your TingMobile.com account and check that your number is currently active.
Check call forwarding settings
Check that call forwarding is not enabled. To turn off all call forwarding, dial *73.
Restart your device
Restarting your device can help refresh your connection to our cellular network.
Check that VoLTE is Enabled
|
iPhone |
Settings > Cellular > Cellular Data Options or Settings > Mobile Data > Voice & Data > Enable LTE |
|---|---|
|
Android |
Open Settings > Tap Cellular > Tap Cellular Data Options > Click Voice & Data > VoLTE |
Confirm your software is up to date
|
iPhone |
Settings > General > Software Update |
|---|---|
|
Android |
Open your device's Settings app > Tap System > System update |
Remove and re-insert your SIM card
Removing and re-inserting your SIM card will perform a hard reset and refresh your connection to our cellular network.
Confirm that you are not currently roaming internationally
We currently do not support roaming outside of the USA, Canada, and Mexico.
Check your network mode
|
iPhone |
Settings > Cellular > Cellular Data Options > Enable 4G > Voice& Data |
|---|---|
|
Android |
Settings > Tap on Connections > Tap on Mobile networks > Select Network Mode > Choose your preferred Network Mode |
Reset your network settings
This will remove all WiFi and Bluetooth passwords.
|
iPhone |
Settings > General > Transfer or Reset > Reset > Reset Network Settings |
|---|---|
|
Android |
Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth > Reset settings |
Still need help?
If you're still having trouble, please get in touch. We'll do our best to get your phone(s) up and running or at least figure out what's getting in the way.