Try these steps

1. Try sending a text message

Send a message to a single contact to confirm that basic texting works.

2. Turn off Wi-Fi and check data

Disable Wi-Fi and ensure your mobile data is working. Group and picture messages require data services.

3. Check your messaging settings

• iPhone: Go to Settings > Messages > iMessage and ensure it’s toggled On.
• Android: Open Messages, tap your profile icon (or menu icon), navigate to Messages settings > RCS chats, and ensure RCS is toggled On.
  • Note: RCS services are unavailable on Ting V1 SIMs activated after July 12, 2024.

4. Confirm airplane mode is off

iPhone

• Swipe down to open the Control Center.
• Tap the airplane icon to disable Airplane mode if it’s highlighted.

Android

• Open Settings > Network & Internet.
• Toggle Airplane mode Off.

5. Restart your device

A quick restart can refresh your connection to the cellular network.

6. Check your phone number status

Log in to your Ting account and verify that your number is active.

7. Confirm you are not roaming internationally

Ting Mobile currently supports roaming only in the USA, Canada, and Mexico.

8. Confirm your software is up-to-date

iPhone

1. Go to Settings.
2. Tap General.
3. Select Software Update.

Android‍

1. Open Settings.
2. ‍Tap System.
3. Select System Update.

9. Reset network settings

Note: This will erase saved Wi-Fi and Bluetooth settings.

iPhone

1. Go to Settings.
2. Tap General.
3. Select Transfer or Reset.
4. Tap Reset.
5. Choose Reset Network Settings.

Android

1. Open Settings.
2. Tap System.
3. Select Reset Options.
4. Choose Reset Wi-Fi, Mobile & Bluetooth.
5. Tap Reset Settings.

10. Check network mode

iPhone

1. Open Settings.
2. Tap Cellular.
3. Select Cellular Data Options.
4. Tap Enable 4G.
5. Select Voice & Data.

Android

1. Open Settings.
2. Tap Connections.
3. Choose Mobile Networks.
4. Select Network Mode.
5. Select your preferred network.

11. Update carrier settings (iPhone Only)

1. Connect to Wi-Fi.
2. Go to Settings.
3. Tap General.
4. Select About.
5. Follow any prompts to update.

12. Update APN settings (Android only)

Step 1: Reset APNs to default

1. Go to Settings.
2. Tap Mobile or Cellular Networks.
3. Select Access Point Names.
4. Tap the Menu (three dots or “More”).
5. Select Reset to Default.

Step 2: Add new APN settings

Tap the + icon and enter the details below: