Staying connected is important. If you’re unable to send or receive group with your Ting SIM, follow these steps to resolve the issue.
Try these steps
1. Try sending a text message
Send a message to a single contact to confirm that basic texting works.
2. Turn off Wi-Fi and check data
Disable Wi-Fi and ensure your mobile data is working. Group and picture messages require data services.
3. Check your messaging settings
4. Confirm airplane mode is off
iPhone
Android
5. Restart your device
A quick restart can refresh your connection to the cellular network.
6. Check your phone number status
Log in to your Ting account and verify that your number is active.
7. Confirm you are not roaming internationally
Ting Mobile currently supports roaming only in the USA, Canada, and Mexico.
8. Confirm your software is up-to-date
iPhone
Android
9. Reset network settings
Note: This will erase saved Wi-Fi and Bluetooth settings.
iPhone
Android
10. Check network mode
iPhone
Android
11. Update carrier settings (iPhone Only)
12. Update APN settings (Android only)
Step 1: Reset APNs to default
Step 2: Add new APN settings
Tap the + icon and enter the details below:
APN 1 |
Name: Verizon Internet 2 MCC: 311 MNC: 480 APN: VZWINTERNET APN Type: default APN protocol: IPV4V6 APN roaming_protocol: IPV4V6 BEARER: LTE (Make sure unspecified is not selected) |
APN 2 |
Name: Verizon IMS MCC: 311 MNC: 480 APN: VZWIMS APN Type: ims,ia APN protocol: IPV4V6 APN roaming_protocol: IPV4V6 |
APN 3 |
Name: Verizon CBS APN: VZWAPP APN Type: cbs,mms MCC: 311 MNC: 480 MMSC: http://vzpix.com/servlets/mms APN protocol: IPV4V6 APN roaming_protocol: IPV4V6 |
APN 4 |
Name: Verizon FOTA MCC: 311 MNC: 480 APN: VZWADMIN APN Type: fota APN protocol: IPV4V6 APN roaming_protocol: IPV4V6 |