If you are having trouble sending or receiving group messages and picture messages while using a Ting V1 SIM, try these troubleshooting steps.
Confirm you are able to send a regular text message
Send the message to only one person to see if regular texting works.
Disable Wi-Fi and confirm if your data is working
Data services are needed to send and receive Group and picture messages.
Confirm Airplane mode is set to OFF.
|
iPhone |
Swipe down on your home screen to pull up the control center and tap on the airplane icon. If it is highlighted, tap to turn airplane mode off. |
|---|---|
|
Android |
Head to your Settings app > Tap Network & internet > Turn Airplane mode on or off |
Check your messaging settings
Resetting your network settings will remove all Wi-Fi and Bluetooth passwords.
|
iPhone |
Settings > Messages > iMessage > ON |
|---|---|
|
Android* |
Messages > At the top right, tap your profile picture or icon > Messages settings > RCS chats > ON *If you activated your Ting V1 SIM card after July 12, 2024, you won't be able to use RCS services. |
Restart your device
Restarting your device can help refresh your connection to our cellular network.
Check the Status of your phone number in your account
Log in to your TingMobile.com account and check that your number is currently active.
Confirm that you are not currently roaming internationally
We currently do not support roaming outside of the USA, Canada, and Mexico.
Confirm your software is up to date
|
iPhone |
Settings > General > Software Update |
|---|---|
|
Android |
Open your device's Settings app > Tap System > System update |
Reset your network settings
This will remove all WiFi and Bluetooth passwords.
|
iPhone |
Settings > General > Transfer or Reset > Reset > Reset Network Settings |
|---|---|
|
Android |
Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth > Reset settings |
If you are using an iPhone, you may need to update your carrier settings.
Connect to Wi-Fi > Settings > General > About > follow the directions on the screen.
Check your network mode
|
iPhone |
Settings > Cellular > Cellular Data Options > Enable 4G > Voice& Data |
|---|---|
|
Android |
Settings > Tap on Connections > Tap on Mobile networks > Select Network Mode > Choose your preferred Network Mode |
Update APN Settings (for Android phones only)
If you are using an Android phone, you may need to update your APN Settings.
Start by resetting your APNs to default:
- Go to Settings
- Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
- Tap Mobile or Cellular networks
- Tap Access Point Names
- Tap the Menu icon (3 vertical dots or 'More,' usually in the top right corner)
- Tap Reset to default
Then, add your APN settings as follows using the "+" icon:
| APN 1 |
Name: Verizon Internet 2 MCC: 311 MNC: 480 APN: VZWINTERNET APN Type: default APN protocol: IPV4V6 APN roaming_protocol: IPV4V6 BEARER: LTE (Make sure unspecified is not selected) |
| APN 2 |
Name: Verizon IMS MCC: 311 MNC: 480 APN: VZWIMS APN Type: ims,ia APN protocol: IPV4V6 APN roaming_protocol: IPV4V6 |
| APN 3 |
Name: Verizon CBS APN: VZWAPP APN Type: cbs,mms MCC: 311 MNC: 480 MMSC: http://vzpix.com/servlets/mms APN protocol: IPV4V6 APN roaming_protocol: IPV4V6 |
| APN 4 |
Name: Verizon FOTA MCC: 311 MNC: 480 APN: VZWADMIN APN Type: fota APN protocol: IPV4V6 APN roaming_protocol: IPV4V6 |
Still need help?
If you're still having trouble, please get in touch. We'll do our best to get your phone(s) up and running or at least figure out what's getting in the way.