V1 Data Troubleshooting

If your phone is disconnected from wi-fi and has trouble loading webpages or using apps, you may need to troubleshoot your data connection. Please use the steps detailed in this guide to help you. 

Android data troubleshooting

  1. Shut off Wi-Fi.
  2. Confirm Airplane mode is set to off.
  3. Restart the phone.
  4. Check the APN Settings.
  5. Confirm software is up to date.
  6. Reset the network settings
  7. Check the network mode.
  8. Remove and re-insert the SIM card.
  9. Back-up and factory reset device.

Android APN Settings

Default APN’s

APN 1

Name Verizon Internet
APN VZWINTERNET
MMSC http://mms.vtext.com/servlets/mms
MMS port or Multimedia Message Port 80
MCC 311
MNC 480
APN Type default,dun,supl,mms
APN Protocol IPV4/IPV6
APN Roaming Protocol IPV4/IPV6
Bearer LTE (Make sure unspecified is not selected)

APN 2

Name Verizon IMS
APN VZWIMS
MCC 311
MNC 480
APN Type ims,ia
APN Protocol IPV4/IPV6
APN Roaming Protocol IPV4/IPV6

2 APN Setting

APN 1

Name Verizon Internet
MCC 311
MNC 480
APN VZWINTERNET
APN Type default
APN protocol IPV4V6
APN roaming_protocol IPV4V6
Bearer LTE (Make sure unspecified is not selected)

APN 2

Name Verizon CBS
APN VZWAPP
APN Type cbs,mms
MCC 311
MNC 480
MMSC http://mms.vtext.com/servlets/mms
MMS Port or Multimedia Message Port 80
APN Protocol IPV4V6
APN Roaming_Protocol IPV4V6

3 APN Setting

APN 1

APN Name Verizon 2
APN vzwinternet
Multimedia Messages port 80
MMSC http://mms.vtext.com/servlets/mms
MCC 311
MNC 480
APN Protocol iPv4/iPv6
APN Roaming Protocol iPv4/iPv6
APN Type default,supl
  After saving this APN, please access your APN settings again to add the second APN.

APN 2

APN Name Verizon CBS
APN VZWAPP
MMSC http://mms.vtext.com/servlets/mms
MCC 311
MNC 480
APN Type cbs,mms
APN Protocol iPv4/iPv6
APN Roaming Protocol iPv4/iPv6
  After saving this APN, please access your APN settings again to add the third APN.

APN 3

APN Name Verizon IMS
APN VZWIMS
MCC 311
MNC 480
APN Type ims,ia
APN Protocol iPv4/iPv6
APN Roaming Protocol: iPv4/iPv6
  After saving this final APN, fully close the settings app, then enable Airplane Mode. After 10-15 seconds disable Airplane Mode.

4 APN Setting

APN 1

Name Verizon Internet 2
MCC 311
MNC 480
APN VZWINTERNET
APN Type default
APN protocol IPV4V6
APN roaming_protocol IPV4V6
Bearer LTE (Make sure unspecified is not selected)

APN 2

Name Verizon IMS
MCC 311
MNC 480
APN VZWIMS
APN Type ims,ia
APN protocol IPV4V6
APN roaming_protocol IPV4V6

APN 3

Name Verizon CBS
MCC 311
MNC 480
MMSC http://vzpix.com/servlets/mms
APN VZWAPP
APN Type cbs,mms
APN protocol IPV4V6
APN roaming_protocol IPV4V6

APN 4

Name Verizon FOTA
MCC 311
MNC 480
APN VZWADMIN
APN Type fota
APN protocol IPV4V6
APN roaming_protocol IPV4V6

iPhone data troubleshooting

  1. Shut off Wi-Fi.
  2. Confirm data is enabled.
  3. Confirm Airplane mode is set to off.
  4. Restart the phone.
  5. Update the carrier bundle.
  6. Confirm software is up to date.
  7. Reset the network settings.
  8. Remove and re-insert the SIM card.
  9. Back-up and factory reset device.

 

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