Submit a request – Ting Mobile Help Center

Please choose Mobile help

Your email address

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Survivor First Name

Survivor Last Name

I am requesting relief under the Safe Connections Act

Check this to confirm the survivor is 18 or older at time of submission

Wireless Number

Additional Wireless Number(optional)

For multiple numbers, please separate each with a comma.

I am actively using these line(s)

One or more of the additional lines submitted above belong to a dependent of the survivor(optional)

Check this box if you are a designated representative submitting on behalf of the survivor(optional)

Abuser First Name

Abuser Last Name

Abuser's Wireless Number(optional)

Abuser's Email Address(optional)

Abuser's Address(optional)

Abuser's City(optional)

Abuser's State(optional)

Abuser's Zip Code(optional)

Does the Abuser own the account you are currently on? This account does not have to be a Boost Account

Best Contact Phone Number

A member of our team will reach out to discuss the details of your situation. Please provide the best date, time, and phone number to reach out to you in the next 2 business days. Please provide a number the abuser cannot access.

First Date

First Date Time

Second Date(optional)

Second Date Time(optional)

Third Date(optional)

Third Date Time(optional)

I understand that I can choose from commercially available Pre- or Postpaid plans that I qualify for during the follow-up call with an agent

Which type of plan do you prefer?

I am keeping the device. By checking this box, you acknowledge that you will be held financially responsible for any outstanding device financing loan balance(optional)

Please provide supporting documents:

-Proof of abuse (police report, restraining order, medical records, or other official documentation) is required. -If dependents' lines are being separated, provide an affidavit (signed by the survivor and dated recently) that the individuals are in the survivor's care and use the lines being separated. -If you are a designated representative, upload a document stating you helped the survivor with their request and explaining your relationship to the survivor.

Attachments(optional)

Add file or drop files here